The warranty period is 1 year and 6 months for purchases made on the official website, and 1 year for purchases made at Rakuten Ichiba, Amazon, and physical stores.
We accept repairs and replacements free of charge within the warranty period.Dedicated formPlease contact us.
To confirm the warranty period, please show us something that can identify the date of purchase (order number, screenshot of order confirmation page, etc.).
*If the purchase source is not an official channel (cheaper than the list price, resold item, purchased at a store that does not have business with us, etc.), the warranty will not apply.
* Depending on the condition of the product, we may repair it instead of replacing it.
* If no problems are found as a result of operation check or investigation, the product may be cleaned and returned.Please note.
*Even during the warranty period, there may be a charge depending on the usage conditions and the condition of the main unit.Please read the free repair policy below carefully.
◆Free repair policy◆
1. We will repair or replace the product free of charge if it breaks down under normal usage conditions in accordance with the instructions in the instruction manual or the label attached to the main unit.
2. If you move, please contact the store where you purchased the product in advance.
3.Even within the warranty period, repair or replacement will be charged in the following cases.
(b) Failure or damage due to errors in use or improper repair or modification
(b) Failure or damage due to overturning or dropping after purchase
(c) Failure and damage caused by fire, earthquake, flood, other natural disasters, and abnormal voltage
(d) Failure and damage caused by abnormalities in other connected devices
(e) When replacing parts such as batteries, consumables, and accessories
(f) Failure and damage when used outside of general household use (for example, for long periods of business use)
(g) Failures and damages that occur when installed on vehicles, ships, etc.
(h) Failure or damage due to transportation, movement, dropping, etc. after purchase
(i) If you cannot present something that can identify the date of purchase
This warranty is valid only in Japan.
If it is out of the warranty period, it can be repaired or replaced for a fee.The cost varies depending on the condition of the product.Dedicated formPlease contact us.
First of all, before contacting usF.A.QPlease read this.
About the return shipping fee when repairing or exchanging
The return shipping fee for the product will be borne by the customer (advance payment).
We will bear the shipping fee for the repaired or replaced product.