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Frequently Asked Questions


Please check "Frequently Asked Questions" before making an inquiry.
If you have any questions, please feel free to contact us by email or phone.

Please confirm the following page once when you feel that it is a malfunction.
If it is defective, we will replace it within the warranty period, so please contact us from the failure / repair form.

Inquiry from mail form


In the case of email, please feel free to contact us from the email form corresponding to the following.

Inquiries by phone


2020.07.03: Currently it is difficult to respond to phone calls due to the decrease in the number of employees who are responding to the new coronavirus measures, so the customer support phone line will be from July 7 (Friday),We are temporarily outsourcing the work to an external power receiving company.
Therefore, the phone call from the customerYour name, phone number, and details of your inquiryAfter telling us,
We will get back to you as soon as possible.Therefore, we kindly ask for your understanding.
Also on the phoneReception hours are weekdays 11: 00-17: 00 (* Excluding weekends and holidays)It has become.

We apologize for the inconvenience and inconvenience caused to our customers.

If you are calling, please contact:
Please note that there may be holidays such as New Year holidays and summer holidays.

0120-990-920

Business Hours: Weekdays 11: 00 to 17: 00
(* Excluding weekends and holidays)

0120-990-920
Business hours: Weekdays 11: 00 to 17: 00 (* excluding weekends and holidays)

* When we call you back,03-6265-3082We may call you more, but we will call you from customer support as well as toll-free numbers.