Q & A

FAQ About purchase

For the purchase
Regardless of purchase priceFree shipping in JapanIt has become.
It is a form to pay the shipping fee 2400 yen, but it is supported.
We accept credit card, PayPal, AmazonPay, PayPay, cash on delivery, and bank transfer.For details such as compatible cards and transfer destinations, seeAbout Payment"Please refer to the.
After confirming payment,Within 1-2 business days excluding weekends and holidaysWe will ship toFor details such as estimated delivery time, seeDelivery & Shipping"Please refer to the.
We will correspond if you can specify it when ordering. It may not be possible to specify in some areas such as remote islands.List of Sagawa Express servicesPlease check before ordering.
Normal warranty period is 1 yearsIt has become.When purchasing from this site, normal warranty + 6 extended month warrantyIt has become.
* If you purchased at a store, please be sure to keep the receipt of purchase as well as the warranty.
* We do not offer repair / replacement support when purchased from the Flea Market app site. Please note.
It may not be delivered depending on the spam mail settings.
Please check your junk mail box once, and please set so that [@earlybirdjapan.co.jp] is allowed when you specify the domain.
Also, if you have any questionsCustomer supportPlease feel free to contact us.
It is available at domestic electronics retail stores such as Bic Camera and Yodobashi Camera, and at some stores such as Tokyu Hands and LOFT.
For more information"Outlets"Please refer to the.
Full refund within XNUMX week of product arrival.
* Returns and refunds are only available to those who purchased from this site.
7 day refund system formPlease send us an email requesting a return.
We will get back to you within XNUMX-XNUMX business days, excluding weekends and holidays.
When you receive the email, please fill in the order number and the fact that you want to return it on the slip,
Please send all items to the address below.

[Return address]
6-39 NIC Heim Iidabashi 2F, Shin-Ogawamachi, Shinjuku-ku, Tokyo
Early Bird Co., Ltd.
To Early Bird Online Customer Support
Sorry for the inconvenience.
If it is within the warranty period, we will repair or replace it.
Sorry to trouble youDefect / repair formPlease contact us.

After the end of the warranty period, we will diagnose the failure situation and request it for a fee.
Repairs and replacements are not available if purchased at the Flea Market app site. Please note.
* Customers who have purchased at stores such as home appliance mass retailers are required to have a receipt at the time of purchase.
If it is lost, there is a possibility that it will be available for a fee even during the warranty period.
The mail form on this site,
Customer: customer_support@earlybirdjapan.co.jp
Corporation: commercial@earlybirdjapan.co.jp
Please contact us.