Doesn't it move, maybe it's a malfunction? At times like this ...

Doesn't it move, maybe it's a malfunction?
At times like this ...

Please check before contacting us.
If it is defective, we will replace it within the warranty period, so please contact us.

Rocklean series
The remaining charge may be insufficient.
Please check if you can charge the main unit using the included charging cable or your existing Micro USB (Type-B) cable.
If the power does not turn on, there is a possibility that the internal board has failed. Please contact us.
It is designed to turn off the power by operating the automatic power-off function after using it for 20 minutes.
The battery may be exhausted due to frequency of use, storage conditions, and deterioration over time, and may run out during use.
If it does not improve, there is a possibility that the internal board has failed. Please contact us.
Insert the cable until it clicks into place.
Please check if you can charge the main unit using the included charging cable or your existing Micro USB (Type-B) cable.
If it does not improve, there is a possibility that the internal board has failed. Please contact us.
The charging time to full charge is 150 minutes, so if charging is not completed,
Please contact us as the internal board may be defective.
Although there are individual differences, the cable and charging port may mesh and may not come out.
If you try to force it out, you may be injured.
Even if you can use it, please contact us as we will replace it.
Press and hold the power button to turn on / off the power, and then check if you can change it.
If you cannot change it, there is a possibility that the internal board is broken. Please contact us.
Press and hold the power button to turn on / off the power, and then check if you can change it.
If you cannot change it, there is a possibility that the internal board is broken. Please contact us.
There is a possibility that the internal ultrasonic vibration generator is out of order.
Please contact us as we will replace it within the warranty period.
There is a possibility that the battery has become hot due to the internal board failure.
Please contact us as we will replace it within the warranty period.
FacePump series
The remaining charge may be insufficient.
Please check if you can charge the main unit using the included charging cable or your existing Micro USB (Type-B) cable.
If the power does not turn on, there is a possibility that the internal board has failed. Please contact us.
It is designed to turn off the power by operating the automatic power-off function after using it for XNUMX minutes.
The battery may be exhausted due to frequency of use, storage conditions, and deterioration over time, and may run out during use.
If it does not improve, there is a possibility that the internal board has failed. Please contact us.
Insert the cable until it clicks into place.
Please check if you can charge the main unit using the included charging cable or your existing Micro USB (Type-B) cable.
If it does not improve, there is a possibility that the internal board has failed. Please contact us.
The charging time to full charge is 5 hours, so if charging is not completed,
Please contact us as the internal board may be defective.
Moisture is required for EMS stimulation, so apply a beauty essence to prevent evaporation of the skin surface before use.
Also, if you continue to use it, your skin may get used to the irritation and it may be difficult to feel the EMS.
In that case, reduce the frequency of use and wait for the next use before trying again.
If it does not improve, there is a possibility that the internal board has failed. Please contact us.
The way you feel pain is different because it varies from person to person, but please use from a low level before you get used to it.
If you feel pain, apply a small amount of beauty essence to relieve the pain.
In addition, please refrain from using the product where there are scratches or acne.
There is a possibility that the battery has become hot due to the internal board failure.
Please contact us as we will replace it within the warranty period.
PureNano series
The remaining charge may be insufficient.
Please check if you can charge the main unit using the included charging cable or your existing Micro USB (Type-B) cable.
If the power does not turn on, there is a possibility that the internal board has failed. Please contact us.
Insert the cable until it clicks into place.
Please check if you can charge the main unit using the included charging cable or your existing Micro USB (Type-B) cable.
If it does not improve, there is a possibility that the internal board has failed. Please contact us.
Mist may not come out if there is not enough water or if the main body is tilted too much.
If you use a lotion, the ingredients may harden and mist may not come out.
Please contact us as we will replace it within the warranty period.
If you do not use it for a while after use and leave water or lotion in the tank, it may cause an offensive odor or bad odor.
Please contact us as we will replace it within the warranty period.
BodyPump series
The remaining charge may be insufficient. Please check if you can charge the main unit using the included charging cable or your own Micro USB (Type-B) cable.
If the power does not turn on, there is a possibility that the internal board has failed. Please contact us.
It is designed to turn off the power by operating the automatic power-off function after using it for 20 minutes.
The battery may be exhausted due to frequency of use, storage conditions, and deterioration over time, and may run out during use.
If it does not improve, there is a possibility that the internal board has failed. Please contact us.
Insert the cable until it clicks into place. The attached charging cable or
Please check if you can charge the main unit using your Micro USB (Type-B) cable.
If it does not improve, there is a possibility that the internal board has failed. Please contact us.
If skin has oil or oil, it may reduce the effect of normal transmission of EMS low current to muscle part.
It is also possible that the gel pad's current carrying performance has deteriorated due to deterioration over time.
A replacement gel pad can be purchased separately, so we recommend that you replace it.
TriPollar
Make sure that the power adapter is firmly plugged into the main unit and that the outlet is energized.
Press the power button and check if the green light comes on.
If the power does not turn on, please contact us as it may be defective.
Please apply the special gel according to the enclosed user manual and then try to feel if it feels warm.
Make sure all four electrodes are in full contact with the skin during the treatment.
If it does not improve, there is a possibility that it is out of order, so please contact us.
The power adapter may come off the main body during use.
Make sure that the power adapter is firmly plugged into the main unit and that the outlet is energized.
If it does not improve, there is a possibility that it is out of order, so please contact us.
There is usually a reaction within XNUMX minutes until the orange light lights up and the notification tone sounds.
If it takes more than XNUMX minutes, move the main unit slowly without stopping, or select a higher power level.
If the orange light comes on immediately and the notification sound comes out immediately, select a lower power level.
If it does not improve, there is a possibility that it is out of order, so please contact us.
Please apply the special gel according to the enclosed user manual and then try to feel if it feels warm.
Make sure all four electrodes are in full contact with the skin during the treatment.
If it does not improve, there is a possibility that it is out of order, so please contact us.