Returns / Refunds

About initial failure

Please check the condition of the product immediately after it arrives.We will replace the initial defect confirmed when the product arrives with a new one.
Dedicated mail formPlease contact us.

About 7-day return refund system

● Conditions for accepting returns and refunds
If you are not satisfied, please contact us within 7 days after the item arrives and we will accept the return even after opening and using.We will refund the full price of the product within 3 business days after the product is returned.
* Please note that if the product is intentionally damaged, it will not be covered.
* The 7-day refund system is available to those who purchased from this site.
* The product arrival date is counted as the first day. (Example: 1/1 arrival ⇨ We accept returns and refunds only for inquiries by 1/1.)
● Returns for customer convenience
For inquiries after the 8th day from the arrival of the product, we cannot accept returns or refunds.
Please purchase after understanding in advance.
● About refund
The refund amount is only the product price.
Other fees are not included.

●About products not covered by the returned goods refund system
The following 5 products are not eligible for the return refund system.Please note.
If you have any questions, please contact our customer support.
VIDAL SASSOON Magic Shine Mini
VIDAL SASSOON Curl Iron 19mm
VIDAL SASSOON Curl Iron 25mm
VIDAL SASSOON Curl Iron 32mm

Return Fees

Customers are responsible for any returns due to customer convenience.
We will bear the responsibility for returns due to initial defects.